How is Empire different from Engine?+
Engine is my $6,500 website for a business with one location and one audience. Empire starts where the site has to do real operational work: multiple audiences, bookings, payments, portals, and content at scale. If you are not sure which you need, run the free check-up and I will point you at the right one.
Can Empire take direct bookings instead of sending guests to an OTA?+
Yes, and that is often the point. A direct booking is worth more and keeps the guest relationship and the commission with you. Empire captures the reservation, membership, registration, or inquiry cleanly on your own site.
What can I actually change myself after launch?+
Everything the site runs. Bookings, events, listings, members, pages, prices, photos, and text all live in an admin area you log into, so you are never waiting on me to fix a typo or add a date. What stays with me is code and design work, which is what the support plans cover. If you can use online banking, you can use the admin.
Can you connect the software I already use?+
Usually, and that is often the cheaper answer than building something new. Most modern tools such as HubSpot, Jobber, Square, Mailchimp, and the main booking platforms offer an API, which is the doorway that lets your website read and write data inside them. Two honest limits. What comes through depends on the permissions that software allows: some let me request narrow, read-only access, others only issue a key that unlocks the whole account, and a few older systems offer no connection at all. And custom fields you have added yourself often are not available even when the standard data is. I check your specific setup before quoting, so you learn what is actually possible before you pay for it.
Who actually owns the site and the access when it launches?+
You do. Empire ends with a clean handoff of domains, hosting, access, analytics, and documentation, so your team or board controls the asset. Every login sits in your name and the documentation states exactly who holds which key.
Is this cybersecurity or penetration testing?+
No. Empire includes security headers, rate-limited forms, access hygiene, ownership clarity, and a clean handoff, but Kootenay Made does not replace a cybersecurity firm, lawyer, insurer, or penetration tester when that specialist work is required.
Can my website replace my booking software?+
Often it can, when the website is an Empire build that runs bookings, memberships, events, payments and portals in one owned system. That usually replaces subscription software the business was already renting. The Empire starts from $10,000 and bills by milestone. Where an existing booking system is the best tool for its job, it can usually be wired in. Card processing and hosting still cost what they cost. A smaller business can keep its booking tool and put the booking inside its own pages with a $2,000 Trailhead.
Can members log in and pay dues online?+
Yes, on an Empire build members get their own accounts and see only what their role allows, and dues, bookings and payments are taken on your own site. A golf club, for example, gets tee times, dues and a member portal. You update members, prices and events yourself in the admin area. For a small club, a public site with an online join and renew path often covers it, and a full portal earns its cost once you have hundreds of members.
How is an Empire build billed?+
An Empire build is billed by milestone, so you pay as agreed stages go live, and I price the scope first. It starts from $10,000, with the final number set by scope. It does not go on Own It Monthly, because a build this size is paid stage by stage as the work goes live. Delivery runs from 8 weeks, and the final schedule is also set by scope.