Launch is the start, not the finish. I keep your site secure, monitored, current, and steadily improving. You send the change, I make it, and nothing gets lost in a ticket queue, because the person caring for the site is the person who built it.
The free 60-second website check-up is an automated scan of speed, SEO, security headers, and best practices. No sales call attached.
The work you paid for at launch keeps its value only if someone keeps it current. Momentum stalls too: a great launch fades when nobody keeps improving the site, and the businesses that keep editing and refining are the ones that pull ahead.
39%
In Sucuri’s 2023 cleanup data, 39.1% of infected sites were running an out-of-date CMS at the moment they were compromised. A site that is never touched after launch quietly becomes the easiest target on the block.
Sucuri 2023 Hacked Website Report37%
More than a third of businesses surveyed said an outage cost them customers, not just minutes. When the site is down, the call, booking, or sale simply goes to whoever is still online.
Infrascale via UptimeRobot88%
Nearly nine in ten online customers say they are unlikely to come back after a poor experience. A broken form or a stale page does not get a second chance. Steady care protects the first impression you already paid for.
Reports via UptimeRobotWant the long version? I wrote plain-English guides on what website support should include after launch and what website maintenance actually means.
Plain rules, no guessing what you are owed. Reply targets and monthly hours are written on every card, and you can move between tiers as the business changes.
Every retainer includes 24/7 uptime monitoring, safe updates to your custom code, and a reply target you can count on. Every client, even on the free Starter tier, keeps lifetime access to the Neighbours Lodge.
$0No monthly retainer
Lodge access without ongoing support hours.
Starter is the default state for clients who have a KMD build or Lodge access but no active monthly plan. Help is there when you need it, billed as you go.
Perfect for
Owners who only need occasional help and prefer to pay per request.
$150/mo
Peace of mind, handled.
Your site stays secure, monitored, and cared for. When you need a change, send it to me and it gets done. No ticket queue.
Perfect for
Owners who want the basics protected and a dependable person to send updates to.
$300/mo
A mentor in your corner.
For businesses that cannot afford to fall behind. Faster replies, more update time, and a monthly call that turns the numbers into the next move.
Perfect for
Growing businesses that want steady improvement and a partner, not just upkeep.
$650/mo
First in line, every time.
For businesses whose website is core infrastructure. Top of the queue, a same-day response target, double the update time, and quarterly planning on top of the monthly call.
Perfect for
Businesses that treat the website as core infrastructure and want it actively managed.
Retainers bill monthly. Change or cancel any time.
Not sure which tier? Run the free 60-second check-up and see what your site actually needs.
Summit Handyman, a trades platform in Langley BC, and Family Designs & Creations, a maker site in Castlegar, are real client builds. I built them, and I am the one who keeps them current. Here is what that feels like from the owner's side:
Brett from Kootenay Made Digital built my website for my business. He was very friendly and professional, really took my website to a high level. It's easy for customers to navigate and makes my life a lot easier with all their information on the request an estimate feature. Any minor issues he has been very receptive and promptly fixed! I highly recommend getting your business site built by Kootenay Made Digital!
The Lodge is your private home base with KMD. Inside: website guides, resources, AI prompts, analytics notes, and Field School lessons, much of it written for Kootenay small businesses, plus the next practical move after launch. Support requests never go through it. When you need something changed, you reach me directly by phone, text, or email, and the Lodge stays a calm library instead of another inbox. Every client keeps lifetime access, even on the free Starter tier, so the site never becomes another abandoned tool.
Already a client? Sign in to the Lodge.
Call, text, or email me. One clear request goes straight to the person who built the site.
Edits, swaps, and small design changes get made safely inside your custom build. You never touch code or guess which plugin broke what.
A plain-English analytics summary shows what the site is doing, and on Growth and Priority a monthly call turns that into the next practical move.
The full path, payment terms and all, lives on the process page.
Text edits, image swaps, hours and price changes, small design adjustments, and analytics reviews. Send the exact page link, the current wording, the replacement wording, and any files, and batch non-urgent requests together so the hours go further. Bigger work like new pages, booking systems, or ecommerce is quoted as a separate scope so the retainer stays predictable.
Retainers cover availability, monitoring, and steady care, so hours are not banked indefinitely. The value is that the site stays secure, monitored, and ready, and that help is there the moment you need it. If you have a larger project coming, tell me early and I will plan the time.
Essentials targets a reply within 24 hours. Growth moves that to within 12 hours with a priority queue. Priority targets a same-day reply on business days. Genuine emergencies, like the site being down, are treated as emergencies regardless of tier.
A site that works today is not the same as a site that stays working. Software ages, certificates expire, content goes stale, and unpatched software is the most common way sites get compromised. A retainer keeps the thing you paid for current, safe, and improving instead of slowly drifting.
Yes. Move between Starter, Essentials, Growth, and Priority as the business changes. Step up before a busy season, ease off when things are quiet. The goal is the right amount of help, not a contract you feel stuck in.
Sometimes. It depends on how the existing site was built and whether it can be supported safely. The cleanest path is a KMD build, but if your current site is genuinely maintainable, I will tell you honestly and quote accordingly.
Refer a neighbour who signs, and I e-transfer you $200. Anyone can refer, there is no limit, and it pays out when their first payment clears (second payment for Own It Monthly projects).
Not sure where your site stands today? Start with the free 60-second website check-up. It is an automated scan that grades speed, SEO, security headers, and best practices, so you can see what needs care before you spend a dollar.
