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Essentials and Growth retainers for custom-coded sites after launch

Ongoing support for custom-coded websites that still need a human in the loop.

Starter means no monthly retainer. Essentials keeps the site monitored, cared for, and updated. Growth adds faster priority, more update time, and a monthly strategy and AI guidance call with Brett.

Plan status

Starter: no monthly retainer
Essentials: $150/mo support care
Growth: $300/mo priority guidance

Retainer packages

Choose how much after-launch help the business needs.

No mystery maintenance plan. Just a clear support state inside the Lodge, with practical limits and enough room to keep a custom-coded site current.

Starter

$0No monthly retainer

Lodge access without ongoing support hours.

Starter is the default state for clients who have a KMD build or Lodge access but no active monthly support plan.

  • Lifetime Neighbours Lodge access
  • Guides, resources, and AI prompts
  • Support requests available when needed
  • Site updates quoted separately
  • Best for owners who only need occasional help
Ask about support

Essentials

$150/mo

Peace of mind, handled.

Your site stays secure, monitored, and cared for. When you need a change, send Brett the exact page, current text, replacement text, urgency, and any assets.

  • Reply target within 24 hours
  • 2 hours per month of content or design changes
  • Monthly analytics summary in plain English
  • 24/7 uptime monitoring
  • Update requests organized through Brett and the Lodge
  • Lifetime access to the Neighbours Lodge
Ask about Essentials
Best fit

Growth

$300/mo

A mentor in your corner.

For businesses that cannot afford to fall behind. Faster response, more update time, priority support, and a real mentor helping the site, content, and systems keep moving.

  • Everything in Essentials
  • Faster reply target within 12 hours
  • 4 hours per month of updates
  • Priority queue on support requests
  • Monthly one-on-one strategy and AI guidance call
  • Analytics walkthrough included
Ask about Growth

Support boundaries

A retainer should reduce chaos, not create entitlement fog.

The rules stay plain so clients know what to send, Brett knows what to protect, and the site keeps improving without every request becoming a negotiation ritual.

Fits the retainer

Text edits, image swaps, hours changes, small design adjustments, analytics reviews, uptime monitoring, and practical owner guidance.

Usually separate scope

New pages, booking systems, ecommerce, custom features, major redesigns, deep SEO campaigns, legal privacy review, or full copywriting retainers.

Best workflow

Batch non-urgent updates, include exact page links, current wording, replacement wording, deadline, and all files. Clean input makes the support hours go further.

Keep the site warm after launch.

Essentials protects the basics. Growth keeps momentum moving. Starter stays honest when there is no monthly retainer attached.