Skip to contentSkip to content
Ongoing support

Change your hours with one text to the person who built your site.

I look after websites on four plans. Pay As You Go is free and still includes monitoring, patching and small fixes at no charge. Maintained is $150 a month, Improved is $300 and On Call is $650. Help outside a plan is $75 an hour for care work and $125 for build work.

No website yet?

Start My First Website

Already have one?

Get a Free Check-Up
See retainer prices

The free 60-second website check-up is an automated scan of speed, SEO, security headers, and best practices. No sales call attached.

Why it matters

A site nobody touches gets worse on its own

  • The software under it ages, and patches only help once someone installs them.
  • Your hours, prices and staff change while the site keeps saying the old thing.
  • When something breaks, you hear about it from a customer.
  • The person who built it has moved on, and nobody else knows how it works.

In Sucuri's 2023 cleanup data, 39% of hacked sites were running out-of-date software when they were broken into.

Sucuri 2023 Hacked Website Report
Plans

Website maintenance plans and what they cost

Every plan, the free one included, gets uptime monitoring, security patching, emergency help when the site is down, and lifetime access to the Neighbours Lodge, my private library of guides with a direct line to me. The paid plans add monthly hours, a reply time and a report in plain words.

Yearly is two months free

Pay As You Go

$0always

Free forever, and the site still gets watched.

The default for anyone with a KMD build or Lodge access and no monthly plan. Nothing is locked behind a subscription: the site is still monitored, still patched, and a typo, a phone number or a broken link is still fixed for free. Anything larger is quoted per request and billed as you go.

  • Uptime monitoring and security patching, at no charge
  • Typos, phone numbers and broken links fixed free, always
  • Care work at $75 an hour, build work at $125, quoted before I start
  • Lifetime Neighbours Lodge access, guides and AI prompts

Perfect for

Owners who need help occasionally and would rather pay for what they use.

Maintained

$150/mo

It does not break, and what you send gets done.

Two hours a month of changes at exactly my hourly rate, and everything else is what you get on top for nothing: the monitoring, the patching, the report, and a person who answers. Send the change to me directly. There is no ticket queue and no portal to learn.

  • Everything in Pay As You Go
  • 2 hours a month of content or design changes
  • Reply within one business day
  • A monthly report in plain English, not a dashboard
  • Requests come straight to me

Perfect for

Owners who want the site protected and one dependable person to send changes to.

Improved

Best fit

$300/mo

Something gets better every month without you asking.

Maintained keeps the site standing. This one moves it forward. Every month I pick one improvement out of what the report found, build it, and tell you what changed. You are not managing a list, and you are not the one who has to notice the problem first.

  • Everything in Maintained
  • 4 hours a month of updates
  • Reply within half a business day
  • One improvement a month, chosen from the report and shipped
  • A monthly call about the numbers and what to do next

Perfect for

Businesses that want the site getting stronger rather than merely surviving.

On Call

$650/mo

First slot, same day, and I build something new every quarter.

For a business where the website is how the money arrives. Same-day handling, first position on anything urgent, and a full day of build work every quarter that is new capability rather than upkeep, included at no extra charge.

  • Everything in Improved
  • 8 hours a month of updates
  • Same-day reply on business days, first slot on anything urgent
  • A day of build work each quarter, included, for something new
  • A quarterly session that decides what gets built

Perfect for

Businesses whose website is infrastructure rather than a brochure.

Change or cancel any plan with thirty days notice, and there is no cancellation fee. Yearly is ten months' price for twelve: Maintained $1,500, Improved $3,000 and On Call $6,500.

Already a client? Sign in to the Lodge.

The sites I care for are sites I built for real owners.

Scotties Marina on the Lower Arrow Lake and Summit Handyman, a trades platform in Langley BC, are real client builds. Here is what working with me felt like from the owner's side:

Five-star Google review

“He jumped right on it, figured out the problem. He rebuilt the website from scratch and made it fresh and new.”
Tasha, co-owner of Scotties Marina, Castlegar BCRead the full review

Facebook review

“It's easy for customers to navigate and makes my life a lot easier with all their information on the request an estimate feature.”
Brody, sole proprietor of Summit Handyman, Langley BCRead the full review
See the work

Or skip the plan and pay by the hour

Care work is $75 an hour and build work is $125. The work decides the rate, so an Empire client changing their opening hours pays the same as anyone else. If the job is big enough to plan properly, ask for a quote, because a scoped project costs less than the same work in build hours.

  • $75/hr

    Care work

    Changes to something already built. Copy, images, pages, prices, a new section, a design tweak, a fix.

  • $125/hr

    Build work

    New capability. Anything touching accounts, payments, the database, an integration, or a feature that did not exist before.

What the hours cover

Changes to what already exists come out of your plan hours. New capability, such as a website build, a custom tool or a knowledge base, gets its own quote.

Inside the plan

  • Copy, prices, hours, staff and photos on pages that already exist.
  • A new page built from a layout the site already uses.
  • Your Google Business Profile kept current, with review replies flagged when they are owed.
  • Anything broken on work I built, fixed whether or not you have hours left.

Quoted separately

  • New capability such as bookings, accounts, payments or an integration.
  • A redesign, or a new section that needs its own thinking.
  • Content I research or write from nothing, such as a run of guides.

A typo, a phone number or a broken link is fixed free on every plan, the free one included, and never comes out of your hours.

If the site goes down

Call or email right away. A site that is down is never a queue item on any plan, the free one included. On Call buys the first slot in line.

  • You hear from me first, with what I know and when you will hear next.
  • I check the domain, the DNS and the last deploy, because most of what looks like a dead site is one of those three.
  • Afterwards you get a plain sentence about what happened and what stops it happening again.

I am one person, so monitoring runs on every plan and a problem is usually found before you find it.

How a request works

  1. 01

    Send the request

    Call, text or email me. It goes straight to the person who built the site.

  2. 02

    I handle the work

    Changes are made inside your custom build, and you never touch code.

  3. 03

    You see the results

    Paid plans get a report in plain words each month, and Improved and On Call add a monthly call about what to do next.

What owners ask before they sign on.

What counts as an hour, and which rate applies?+

Care work is anything on something already built: copy, images, prices, hours, a new section, a design tweak, a fix. That is $75 an hour and it is what plan hours are spent on. Build work is new capability, so anything touching accounts, payments, the database or an integration, and that is $125. I tell you which one a request is before I start it, never after. Send the page link, the current wording and the new wording, and most changes are done the same day.

Do I have to be on a plan at all?+

No. Pay As You Go is free and permanent, the site is still monitored and patched, and small fixes are still free. You buy help when you want it at the hourly rate. The plans exist because the hours in them cost exactly the same as buying them loose, and everything else rides along for nothing, so most people who send work more than once a quarter end up better off on one.

How fast will I actually hear back?+

Maintained targets a reply within one business day. Improved moves that to half a business day. On Call is same-day on business days with the first slot on anything urgent. A site that is down is not a queue item on any plan, including the free one: call or email right now and I will pick it up.

Can I cancel or change plans?+

Yes. Move between Pay As You Go, Maintained, Improved and On Call as the business changes: step up before a busy season, drop back when it is quiet, or leave entirely and keep the free monitoring. Cancelling takes thirty days notice, there is no contract and no cancellation fee, and a cancelled month runs to the end of the period you already paid for. You own the site either way.

Do you maintain sites you did not build?+

Sometimes. It depends on how the existing site was built and whether it can be supported safely. The cleanest path is a KMD build, but if your current site is maintainable, I will tell you and quote accordingly.

How much does website maintenance cost per month?+

With me, website maintenance costs nothing on Pay As You Go, $150 a month on Maintained, $300 on Improved or $650 on On Call. The free plan still includes monitoring, patching and emergency handling, with help at $75 an hour for care work and $125 for build work. The paid plans hold 2, 4 and 8 hours, priced at exactly the care rate. Each paid plan also comes yearly at ten months' price: $1,500, $3,000 or $6,500.

What does website maintenance include?+

Website maintenance includes content updates, form and link tests, software updates, backup checks, performance and accessibility spot checks, and search hygiene, so a live site stays accurate and working. On every plan I run, the free one included, it means uptime monitoring, security and dependency patching, and emergency handling. Small fixes such as a typo, a changed phone number or a broken link are always free. Paid plans add monthly hours, a monthly report and a reply target.

What happens if my website gets hacked?+

On a site I look after, emergency handling is part of every plan, including the free one, so you call or email and I treat it as an emergency. The first hour matters most. Change the email password first, then the registrar, hosting and site admin, and turn on two-step verification. Read the Security Issues report in Google Search Console. Take the site down only if it serves malware or a fake login page. Once it is clean, Google's review takes several days or weeks.

Send a neighbour, get $200.

Refer a neighbour who signs, and I e-transfer you $200. Anyone can refer, there is no limit, and it pays out when their first payment clears (second payment for Own It Monthly projects).

Know someone has your site handled

Not sure where your site stands today? Run the free 60-second check-up and see what needs care before you spend a dollar. No website yet? Start with the first one, and the care comes after launch.

No website yet?

Start My First Website

Already have one?

Get a Free Check-Up
Back to all services