The Trail Map
From first call to launch, here's exactly how it works.
Clear steps. Honest communication. No jargon, no guesswork, and no getting left in the dark.
Why this feels different
A real person, not an agency
You work directly with Brett from day one — no account managers, no hand-offs, no wondering who's actually building your site.
You own everything
The domain, the code, the hosting — 100% yours. No subscriptions, no proprietary lock-in. Walk away anytime with everything intact.
Neighbour-first pricing
10% off for Kootenay businesses. We live here too — your success matters to us personally, not just professionally.
Your journey
5 steps to your new website
Free Website Audit
No pressure. Just honest insight.
We start with a real look at your online presence — no sales pitch, no jargon. If we can help, we say exactly how. If we can't, we'll tell you that too. Most of the time, people are surprised by how much of a difference a few changes can make.
Discovery & Planning
We learn your business so the site sounds like you.
A quick back-and-forth where we gather everything we need to build something that actually represents your business — not a generic template with your name slapped on it.
What we'll need from you
- Business name, tagline, what you do
- Contact info (phone, email, address, hours)
- Photos of your work, team, or location (phone photos are fine)
- Logo files if you have them
- Services or products with pricing
- Websites you like for inspiration
- Social media links
- Testimonials or reviews
If you have an existing website:
- Domain registrar login
- Hosting credentials
- Google Analytics access
- Email setup details
Don't worry if you don't have all of this. We'll work with what you've got.
Design & Build
You see it as it's built. You approve before anything goes live.
We build and send a private preview link so you can see the real thing, not a mock-up. Revisions are unlimited — tell us what you like, what you don't, and we adjust. No tech knowledge needed.
Launch Day
You give the thumbs up. We handle the rest.
We take care of every technical detail. Your one job is to approve the final version and celebrate.
We handle:
- Domain connection
- SSL certificate
- Google Analytics
- Search Console setup
- Mobile testing
- Speed optimization
You handle:
One final review and a thumbs up. That's it.
Handoff & Support
Everything is yours. No lock-in. Ever.
You walk away with full ownership of everything — the domain, the code, the hosting credentials. We're not going anywhere either. Support is always a message away.
You receive:
- Full ownership of domain and website
- Login credentials for everything
- Plain-English guide for requesting changes
- Lifetime access to the Neighbours Dashboard
- 30 days free support after launch
Optional monthly plans: Essentials $150/mo or Growth $300/mo.
Timelines
How long will it take?
| Package | Timeline |
|---|---|
| Landing Page | 1–2 weeks |
| Full Website | 2–3 weeks |
| Website + Brand | 3–4 weeks |
| Custom / E-Commerce | 4–6 weeks |
Timelines start after receiving your materials from Step 2. Complex builds — e-commerce, custom integrations, large content libraries — may take longer depending on scope.
Pricing
Simple, transparent payment
| Project Size | Payment Terms |
|---|---|
| Under $2,000 | 100% upfront |
| $2,000+ | 50% upfront, 50% on approval before launch |
| Monthly retainers | Automatic billing |
Payment methods: e-Transfer or credit card (Stripe)
🏔️ 10% discount for Kootenay neighbours.
All prices exclude applicable taxes. Final total confirmed before any work begins.
Common questions
Ready to start?
Let's see where you stand.
Start with a free audit — no commitment, no pressure. Just honest insight into your online presence and what we'd do about it.
Or email Brett at hello@kootenaymade.ca — usually responds within a few hours.