Terms of Service

Kootenay Made Digital provides web design, branding, Shopify store setup, print-on-demand, monthly website support, AI business tools, email marketing, dashboard/support resources, and SEO services for small businesses. We're based in Castlegar, BC, and primarily serve the West Kootenay region, though we're happy to work with anyone, anywhere.

When you hire us, we'll agree on the scope of work before anything starts. That scope, along with these terms, forms our working agreement.

How payment works

For projects under $2,000: full payment is due upfront before work begins. For projects $2,000 and above: 50% deposit before work begins, with the remaining 50% due upon your approval of the final design, before we launch.

Payment methods

We accept credit card payments through Stripe and Interac e-Transfer.

Applicable taxes

All public prices, quotes, and package rates are before applicable GST/HST unless we clearly say otherwise. Tax is added to invoices where required by law.

Late payments

If a final payment is overdue by more than 14 days, we may pause work on the project until payment is received. We'll always reach out to discuss the situation first. Things happen, and we'd rather work it out than make it awkward.

Kootenay neighbours discount

We offer a 10% discount for businesses based in the Kootenay region. This is applied to the project total at invoicing.

We'll give you an estimated timeline when we start your project. These are honest estimates based on the scope of work, but they're not hard guarantees. Sometimes things take longer than expected. Complex features, third-party delays, or unforeseen technical challenges can all extend a timeline.

Timelines also depend on your responsiveness. When we need your feedback, content, or approvals, delays on your end can push the project back. We'll always communicate clearly about where things stand.

We offer unlimited revisions within the agreed scope of your project. We keep going until you love it. That's the deal.

That said, "revisions" means refining and improving the agreed-upon design. If you want to fundamentally change direction, like scrapping an approved design and starting from scratch, or adding major new features that weren't in the original scope, that's a scope change. We'll discuss it with you, provide a fair quote for the additional work, and only proceed once you agree.

After final payment

Once you've paid in full, you own everything. The website code, the design files, and the brand assets are all yours. Your domain, your hosting, your code. We don't hold anything hostage.

Before final payment

Until final payment is received, Kootenay Made Digital retains ownership of all project deliverables. This protects both of us.

Third-party assets

If your project uses licensed stock photos, fonts, or other third-party assets, those remain subject to their original licenses. We'll make sure you know about any such assets and their terms.

To deliver great work, we need your help. Here's what we ask:

• Provide the content, images, and materials we need in a timely manner • Give clear, timely feedback when we share designs or ask questions • Ensure the information you provide is accurate (business details, product info, etc.) • Let us know about any deadlines or launch dates upfront • Designate one person as the main point of contact for the project

We're flexible and understanding. Life gets busy. But consistent communication makes for better projects and faster turnarounds.

If we haven't started yet

If you cancel before any design or development work has begun, you'll receive a full refund of your deposit.

If work has already started

Once design or development work has begun, the deposit is non-refundable. It covers the time and effort already invested. If you've paid more than the deposit, we'll refund any amount beyond the value of work completed.

If we need to cancel

In the unlikely event that we need to cancel a project, we'll refund any payment for work not yet delivered.

We take our work seriously and stand behind what we build. That said, our liability for any claim related to our services is limited to the total amount you paid us for the project in question.

We're not liable for indirect damages like lost revenue, lost data, or business interruptions, though we'll always do our best to help resolve any issues that come up.

After final sign-off and launch, you get 3 business days of launch polish for small fixes we missed together: typos, tiny content swaps, broken links, or minor display issues.

Bugs from our build are covered for 14 days. That covers technical issues, not redesigns, new features, ongoing content changes, or new sections. Those fall under hourly support, a monthly retainer, or a new project.

We offer ongoing monthly support plans for clients who want continued help:

• Essentials: $150/month • Growth: $300/month

Retainers can be cancelled anytime with 30 days' notice. No long-term contracts, no cancellation fees. If you cancel mid-month, your service continues through the end of that billing period.

Some services include access to the Neighbours Lodge, guides, support area, or community features.

If you receive an account, you're responsible for keeping your login details secure and for the activity that happens under your account. Please use those areas respectfully. We may suspend access if an account is abused, used to harass others, or used in a way that threatens the security or availability of the service.

We love showcasing the work we do. Unless you tell us otherwise, we may feature your completed project in our portfolio, on social media, or in case studies.

If you'd prefer to keep your project private, just let us know. We'll respect that completely, no questions asked.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of British Columbia.

But honestly? If there's ever a disagreement, we'd much rather grab a coffee and talk it through.

We may update these terms from time to time. When we do, we'll update the "last updated" date at the top of this page. For active projects, the terms in effect at the time of our agreement apply.

If anything here is unclear, or if you want to discuss any of these terms before starting a project, reach out:

Kootenay Made Digital Castlegar, BC, Canada hello@kootenaymade.ca

We're real people, and we're happy to talk through anything.