Privacy Policy

Information you give us directly

When you fill out our contact form, you share your name, email address, phone number, business name, city, website URL, what you're interested in, and your message. We only collect what we need to understand your project and get back to you.

Account and support information

If you create a client lodge account or use our support, guides, or community features, we may collect your login details, profile information, support requests, replies, and any other content you choose to submit there.

Payment information

When you pay for our services, your payment is processed securely by Stripe. We never see or store your full credit card number. Stripe handles all the sensitive payment details. For e-Transfer payments, we receive the transfer through our bank. We don't store your banking information.

Information collected automatically

We use Google Analytics to understand how people use our website, including which pages are visited most, how long people stay, and what devices they use. This data is aggregated and anonymous. We don't use it to identify individual visitors.

Website scan submissions

If you use our free website scan, the website URL you submit is sent to Google PageSpeed Insights so Google can generate the performance, accessibility, SEO, and best-practices scores you see on screen.

Technical and security information

Our hosting, authentication, and form systems may process technical details like IP address, browser information, request timestamps, and basic server logs. We use this information to keep the site secure, prevent spam or abuse, maintain logins, and troubleshoot problems.

We use the information we collect to:

• Respond to your inquiries and contact form submissions • Deliver the web design, branding, and other services you've hired us for • Process payments for our services • Send you project updates and deliverables • Provide client lodge access, support resources, and community features when they're part of your service • Run and respond to website scan requests • Improve our website and services based on how people use them • Keep the site secure and prevent spam, abuse, or unauthorized access • Follow up on completed projects during the launch polish and warranty window

We don't sell your information. We don't rent it out. We don't use it for purposes you wouldn't expect. If we ever want to use your information for something new, we'll ask first.

Stripe

Processes credit card payments securely. Stripe has its own privacy policy and is PCI-DSS compliant. That's the gold standard for payment security.

Google Analytics

Helps us understand website traffic and usage patterns. Google Analytics uses cookies to collect anonymous, aggregated data. You can opt out using Google's browser add-on.

Supabase

Provides account authentication, session management, and data storage for client lodge features like account access, support, and community areas.

Google PageSpeed Insights

Processes the website URLs submitted through our free scan tool so we can return your speed, accessibility, SEO, and best-practices scores.

Email / SMTP provider

Helps us send contact-form notifications and confirmation emails when you reach out through the site.

Vercel

Hosts our website. Vercel may process basic server logs (like IP addresses) as part of delivering web pages to your browser.

We only share your personal information with third parties when it's necessary to deliver our services, required by law, or you've given us explicit permission.

Our website uses a small number of cookies:

Essential cookies

These keep the website functioning properly, including maintaining secure sign-in sessions for client areas and handling basic site security.

Analytics cookies

Google Analytics places cookies to help us understand how visitors use the site. These cookies don't identify you personally. You can block them through your browser settings or by using Google's opt-out tool.

We don't use advertising cookies or tracking pixels.

We keep your contact form submissions, client account data, support records, community posts, and project records for as long as we have an active business relationship with you, plus a reasonable period afterward (typically up to 3 years) for follow-up, support, and record-keeping purposes.

Payment records are kept as required by Canadian tax law (typically 7 years).

If you ask us to delete your information, we'll do so promptly, except where we're legally required to keep it.

As a British Columbia business, we follow the Personal Information Protection Act (PIPA). Under PIPA, you have the right to:

• Access the personal information we hold about you • Request corrections to any inaccurate information • Withdraw your consent for us to use your information (with some exceptions) • Ask how your information has been used or shared

To exercise any of these rights, just email us at hello@kootenaymade.ca. We'll respond within 30 business days, as required by PIPA. There's no cost to make a request.

Our services are designed for businesses, not children. We don't knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted information through our site, please contact us and we'll remove it promptly.

If we make significant changes to this privacy policy, we'll update it here and change the "last updated" date at the top. For major changes, we may also notify current clients directly.

If you have any questions about how we handle your personal information, or if you want to exercise your privacy rights, reach out:

Kootenay Made Digital Castlegar, BC, Canada hello@kootenaymade.ca

We take your privacy seriously, and we're happy to answer any questions.